While we prioritize the safe delivery of your custom portrait, we recognize that accidents can happen along the way. Get peace of mind knowing that on the rare chance your artwork arrives damaged or lost in transit, you’ll get a priority replacement so you can enjoy your custom portrait as soon as possible.
When you choose Freight Protection, you'll be covered with:
- Priority Customer Service: As soon as you contact our friendly customer support team you’ll be placed into a priority queue, ensuring that your claim is dealt with as swiftly as possible.
- Advanced Shipping: You’ve already paid for your order, so you should be able to enjoy your custom portrait as soon as possible. That’s why we’ll ship a replacement portrait to you without needing to receive the damaged goods back.
- Complimentary Express Shipping: We’ll express ship your replacement portrait free of charge for eligible USA, CA, and AU deliveries.
Making a Freight Protection Claim
- If your item has arrived damaged and you have purchased Freight Protection, please contact us within 48 hours of receiving your order with photos of wrong/damaged items (including packing slip) at firstname.lastname@example.org
- Specify any additional details about the package received.
- We will get back to you promptly within 24 hours (sometimes sooner) and work with you to resolve your case as a priority and organize a replacement.